Privacy Policy — Vertex Wellness Supply

Last updated: May 2026

1. Who We Are

Vertex Wellness Supply (“we”, “us”, or “our”) is a Canadian wellness retailer operating at vertexwellnesssupply.com. We are committed to protecting your personal information and being transparent about how we use it.

2. Information We Collect

We may collect the following types of information when you visit our site or make a purchase:

Contact information — name, email address, phone number
Order information — shipping address, billing details, purchase history
Account information — email and password if you create an account
Usage data — pages visited, time on site, browser type (via cookies and analytics tools)
Communications — messages you send us through our contact form or email

3. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your questions and support requests
Send newsletters or promotions if you have opted in (you may unsubscribe at any time)
Improve our website and product offerings
Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

Shopify — our e-commerce and payment processing platform
Shipping carriers — to deliver your orders
Email service providers — to send transactional and marketing emails
Analytics providers — to understand website traffic (e.g., Google Analytics)

All third parties are required to handle your data in accordance with applicable privacy laws.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart, and analyse site traffic. You can disable cookies through your browser settings, though some features of the site may not function as expected.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Account information is retained until you request deletion.

7. Your Rights

As a Canadian resident you have rights under PIPEDA (Personal Information Protection and Electronic Documents Act), including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for non-essential uses
Request deletion of your personal data

To exercise any of these rights, please contact us at vertexwellnesssupply@gmail.com.

8. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or loss. Payment transactions are processed securely through Shopify’s PCI-compliant platform — we do not store full payment card details.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children’s Privacy

Our products are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out: